NextGen Helpdesk Specialist

Job description

About Valle del Sol Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement. Job Description: The NextGen Helpdesk Specialist serves as the first point of contact for technical support related to NextGen and other clinical technology tools. This role resolves user access, workflow, hardware, and application issues; supports onboarding and system changes; and helps maintain reliable, secure, and user-centered technology services that enable high-quality, culturally responsive care across Valle del Sol. Job Qualifications: Education Required: Preferred: - High school diploma or equivalent - Associate’s or bachelor’s degree in information technology, health information technology, computer systems, or a related field. Required: Preferred: - Two years of helpdesk, desktop support, application support, or related IT experience. - Experience supporting healthcare technology, EHR platforms, or clinical operations. - Experience with NextGen...