System Support Technician

Job description

What you will do: The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer software. Our Programmers also assist with technical trouble-shooting and special programming projects. This position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible Communicators. How you will do it: Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL. Input specific information into new or existing accounts in response to tech request or by scope of work. Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind. Complete data entry into programming and MM when required. Resolve technical issues through research and investigation and respond back to appropriate parties via phone. Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to...