Team Lead

Job description

Job DetailsJob Location: Main Office - Denver, CO 80231Position Type: Full TimeSalary Range: $24.52 - $28.00 HourlyPosition Purpose The Team Lead is responsible for supporting Supervisors and Case Managers in the CMA; this includes supporting with quality assurance activities, crises or complex needs situations, and providing floater caseload coverage for the Case Management Agency. Essential Duties: Team Lead Duties: Serves as a mentor to staff by training, guiding, and providing ongoing support to new and existing staff. Collaborates with the Training Team on Desk Level Procedure training for new hires and provides job shadowing opportunities. Provides coverage as needed for vacancies. Assists with crisis or complex needs situations. Collaborates and problem solves with supervisors, training team, program managers, and related organizational committees to ensure operational excellence. Works with leadership to understand the needs of case managers and the programs for which we provide case management. Assists with piloting new initiatives and/or special projects. Maintains professional and ethical manner with all internal and external interactions. Meets performance, quality, cus...