Knowledge Quality Lead (m/f/d)

Job description

As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities. With your commitment and passion, you’ll have the chance to make a lasting impact. CGM Leverages AI: We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart—ready to see how technology can make healthcare smarter, easier, and better. Together, we are shaping the future of healthcare. Become part of our mission and make a difference— for a world where knowledge saves lives! In this role, you are responsible for the quality of our operational knowledge base and create the foundation for systematically turning resolved customer issues into reusable standards. Our ambition is clear: “No problem is solved twice – it becomes a standard.” To achieve this, you ensure that knowledge is not lost, but becomes structured, accessible, usable, and scalable – across teams, countries, and systems. The focus is not only on processes and standards, but above all on measurable impact along clearly defined KPI...