Senior Customer Onboarding - Sao Paulo, BRA

Job description

Who we are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. What you’ll do: - Drive Process Excellence: Standardize support workflows and create a smooth "hand-off" experience with other teams in the company. - Master the Metrics: Analyze KPIs to identify bottlenecks and implement proactive solutions to improve client satisfaction. - Own Escalations: Act as the final point of contact for complex client issues, solving problems with a mix of technical skill and empathy. - Innovate with AI: Help us stay ahead of the curve by integrating and managing AI agents...