Sales Training Specialist

Job description

#LI-Hybrid Overview: Develops and delivers training programs on a variety of topics, including but not limited to product knowledge, software applications, and sales, to optimize sales agent performance. Core Responsibilities: - Collaborates with subject matter experts on developing training materials, including manuals, PowerPoint presentations, job aids, checklists, and other educational materials. - Coordinates scheduling and preparation of training sessions. - Organizes and conducts webinars and online office hours to address inquiries from sales agents. - Delivers training programs in person and remotely using a variety of instructional methods, such as role playing, simulations, team exercises, group discussions, videos, and lectures. - Evaluates customer service surveys and similar feedback to address sales agent training needs. - Collaborates with subject-matter experts to develop, improve, and document the work procedures that are used in conjunction with training programs. Ensures procedures are accessible and accurate, and that changes are documented and communicated to the appropriate staff in a timely manner. - Designs learner assessments and conducts routine observati...