Wellness Center - Reception Desk Attendant (Part-time)

Job description

Position Summary: The Reception Desk Attendant is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. The Reception Desk Attendant ensures that everyone entering the Wellness Center is greeted with a smile and exceptional customer service to create an inviting and welcoming atmosphere. Primary Duties: - Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, check in guests/members for all scheduled appointments, accept member feedback, accept and return lost/found items, guest/member check in, and the provision of information pertaining to all scheduled events, programming, and classes including sign up and fees if applicable. - Promote and sell ancillary services such as personal training, massage therapy, medically integrated programming and nutrition services. - Schedule appointments, take cancellations and make reminder phone calls. - Follow all opening and closing procedures, proper know...