Customer Support Officer Tech Career Pathway - '26

Job description

Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech) North Sydney (Hybrid) | 12-month Contract Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services environment. You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career. What you’ll do (Phase 1: Customer Support) What you’ll grow into (Phase 2: Technology Pathway) - Provide high-quality post-settlement support via phone, email and digital servicing channels - Handle requests including repayment changes, discharges, hardship assistance and direct debit setup - Log, triage and resolve requests within SLA using Jira Service Management and our core platforms - Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes - Maintain accurate records across servicing and knowledge systems with strong attention to...