Technical Support Manager

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: The purpose of this role is to be able to lead and manage a European Technical Support team, so that they efficiently and effectively offer technical support following best practices. Responsibilities: Allocating tasks to staff Ensuring the performance of the staff is of the highest standard Reporting to management: Regularly communicating with staff: Meeting Customers and Partners: Organizing holidays and training: Discussing and resolving internal problems: Carrying out performance reviews: Own process document...