Principal Client Services Project Manager, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking a highly accomplished Principal Project Manager with deep experience delivering complex, enterprise‑scale AI Programs. This role leads strategic customer programs, drives cross‑functional alignment, and partners directly with senior executives to ensure successful delivery of high‑visibility AI and software projects. The ideal candidate brings 15+ years of project/program management experience, a proven record of leading AI/GenAI deployments, and exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes. Role Description: As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption. You will operate as the senior point of accountability, navigating executive‑level dis...