Director of Operations

Job description

Description As our Director of Operations, you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability. Requirements: Job Requirements: - Ensure that departments achieve or exceed guest's service expectations - Prepare team member schedules in accordance with budgets and business forecasts - Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed - Recommend local attractions and restaurants for guests to visit - Inform guests of all hotel services and amenities - Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems - Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions - Work with other departments to ensure operations are running smoothly in tandem with one another - Monitor daily bookings to coordinate with the front desk team and guests whe...