Store Manager

Job description

Store Manager Job Purpose: As a Store Manager at Samsonite , you are the driving force behind operational excellence, team performance, and customer satisfaction. You lead by example, fostering a positive and inclusive work environment while ensuring that Samsonite’s premium standards are consistently upheld. With a strategic mindset and a strong sense of accountability, you guide your team toward achieving ambitious sales targets, delivering exceptional service, and maintaining a well-organized, visually appealing store. Your leadership, adaptability, and collaborative approach make you a key contributor to the store’s success and a role model for your team The Store Manager position includes but is not limited to the following major accountabilities: Customer Service - Ensure the team consistently applies the 6 mandatory selling skill during every customer interaction, setting a high standard of service and engagement. - Guide the team in following the Full Samsonite selling process to maximize every sales opportunity. - Use strong product knowledge to confidently recommend solutions that meet customer needs and drive sales. - Build lasting customer relationships by prompting loy...