Service Desk Analyst I
Associa · Richardson, Texas, US
Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our en...
Job description
Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply. This role requires onsite presence 5 days a week in our Richardson, Texas location. Could be various shift work. Key responsibilities include: - Provide timely and effective technical support to end-users via phone, email, and remote tools. - Diagnose and resolve a wide range of IT issues, including: - Hardware troubleshooting (PCs, laptops, printers, etc.) - Software installations and configurations - Network connectivity issues - User account management - Troubleshooting Microsoft Office applications - Log and track incident tickets in our ticketing system. - Maintain and update the knowledge base to improve troubleshootin...