Autonomy & Technical Support Engineer

Job description

The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' mechanical, electrical, and software systems. The work schedule for this position is as follows: - Week 1 - Day Shift: 6:00am - 6:00pm (7 days) - Week 2 - OFF (7 days) - Week 3 - Night Shift: 6:00pm - 6:00am (7 days) - Week 4 - OFF (7 days) - Continues this schedule throughout the year Responsibilities: - Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems - Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with affiliates, customers, Engineering, and suppliers - Researches and analyses data such as Product Incident Reports (PIR), Product Assembly Reports (PAR), and incident tickets to identify and resolve problems - Participates in Product Issue Resolution through data collecting and Roo...