Service Operation Excellence & Agile Transformation Leader

Job description

Are you ready to lead the transformation of service operations into the future? We are looking for a strategic and results-driven leader to drive the evolution toward a customer-centric, data-driven, AI-enabled, and automation-first organization. Your mission As a Service Operation Excellence & Agile Transformation Leader, you will play a key role in transforming service operations into a modern, proactive, and intelligent organization. You will: Lead the transformation toward a customer-centric, data-driven, AI-enabled, and automation-first operating model Shift from reactive service management to future ways of working based on four transformation pillars: Predictive anticipate incidents, risks, demand, and service degradation before impacting customers Preventive eliminate recurring issues through root cause removal, knowledge reuse, and automation Prescriptive leverage data and AI to guide optimal operational decisions Autonomous enable self-healing, auto-remediation, and intelligent service operations Increase speed, resilience, service quality, and customer experience without increasing operational risk What you will do You will drive operational excellence and lead transform...