Head of Customer Support

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Head of Customer Support to join our team in Bucharest! As the Head of Customer Support, you will be responsible for setting the strategy, building the support team, designing scalable support processes, and implementing the right infrastructure and tools. This is a rare opportunity to shape a high-impact operation from zero to full scale. Key Responsibilities: Team Building & Leadership Hire, train, and lead a support team of customer support agents. Build a strong support leadership layer to ensure effective management and team development. Define team structure, roles, and responsibilities for efficient s...