Customer Experience Coordinator

Job description

Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships. What we offer: - Competitive Salary: Reflecting your skills and experience - Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked - Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: - Pension plan (up to 7% employer match) - Life assurance - Employee assistance program - Referral scheme - Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts - Career Development: Extensive growth and advancement opportunities - Free Onsite Parking: Hassle-free commuting - Dress Down Fridays: Casual attire to wrap up the week What You Will Do: - Manage and respond to FM enquiries across phone, email, and digital channels - Resolve complaints and feedback at first contact or escalate appropriately - Collaborate with internal teams to troubleshoot and resolve service issues - Monitor and meet KPIs, SLAs, and qu...