Service Designer (12-Month Contract)

Job description

Our Story & Purpose: We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! Your Role in Supporting Our Members: As a Service Designer , you will play a critical role in shaping and improving end‑to‑end member experiences across channels, products, and services. You will apply human‑centered design methodologies to understand member and employee needs, map journeys, identify pain points, and design solutions that align with Vancity’s goals. Working cross‑functionally with lines of business and key stakeholders, you will intentionally plan and or...