Customer Service Representative

Job description

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Springfield Brookdale Call center to take incoming calls from our customer base. Calls include billing, credit, move in move out, emergency orders and meter exchanges. Business hours are 8 AM to 6:15 PM Monday thru Friday. This is a represented call center, and a shift bid is required DATE: 04/10/2026: LOCATION: Contact Center Brookdale Ave, Springfield, MA POSITION: Customer Service Representative: Starting Rate of Pay: $36.29: Union Represented Position: Eversource Contact Centers offer a Performance-Based Work From Home Program. You must live in our service territory to be hired. We are open holidays, for which you may sign up or be drafted to work during those times. JOB SUMMARY: Under general supervision, the Customer Service Representative is acc...