Expert Customer Data Analyst

Job description

Requisition ID # 170942 Job Category: Information Technology: Job Level: Individual Contributor: Business Unit: Customer & Corporate Affairs Work Type: Hybrid: Job Location: Oakland: Department Overview: The CX Strategy organization leverages qualitative and quantitative data to evaluate the effectiveness of customers’ touchpoints with PG&E. We do this through data analytics, journey mapping, qualitative and quantitative research, process improvement, and program management. We build empathy and advocate on behalf of customers and develop actionable insights to influence strategy and improve customer experience. Position Summary: We are seeking an experienced, full-time Data Analyst to execute critical customer data analytics initiatives. In this role, you will collaborate closely with business partners to identify their needs and deliver tailored solutions, including customer segmentation, targeted list generation, and comprehensive campaign effectiveness analyses. Successful candidates will be able to interact with technical and non-technical coworkers to resolve analysis and technical issues and are able to summarize and package findings for presentation to cross-functional team...