Advanced Associate, Test Center Support

Job description

Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). The Advanced Associate, Test Center Support is responsible for providing first level technical support to Pearson VUE’s test centers. Advanced Associate, Test Center Support also acts as first level support for our installation team and as a resource for internal support needs. Able to work flexible schedule with some on-call. SCOPE AND IMPACT OF JOB: · First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe. · Provides br...