Assistant Front Office Manager

Job description

Company Description Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements. Job Description: Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue Execute concepts of “the perfect arrival”, following all company standards and measurements Focus the department on guest service initiatives and drive guest satisfaction score results Ensure the ALL loyalty program is executed to the highest level Participate in and...