Desk Side Analyst (Greenville, SC)

Job description

Make a difference. Be happy. Grow your career. Position Summary: The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: - Manage/repair all technology hardware including but not limited to computers, printers, and scanners. - Maintain accurate hardware production inventories and spare stock - Troubleshooting some software as needed - Adheres to all documented processes - Travel to off-sites to provide the same level of support as the main campus assignment - Assist with project assignments to implement new technologies or hardware - Provide on-call and project support as needed - Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment. Position Requirements: - Demonstrate a deep understanding of the technical environment and its business return. - Strong communications; written and oral - Have the necessary communication and interpersonal skills to interact with clients at all levels - Can keep up to date with technology as it deve...