Application Support Specialist 2 (Loan Support)

Job description

Position Summary: The System Support Application Support Specialist 2 is responsible for providing in-house technical system support for end users of the bank’s information systems. Works with external vendors to solve problems regarding bank software. Essential Functions: 75% System Support 25% Systems Analysis & Projects Qualifications: - Perform end user software support for banking software applications via phone, email, as well as onsite. - Oversee the daily performance of banking software applications while answering end user inquiries regarding computer software operation to resolve issues by reading technical manuals, vendor support, or conferring with users. - Provide leadership and direction with other departments to ensure successful implementation and support. Prioritize and validate customer needs and request for product changes and enhancements. - Manage support ticket requests from front line support that have been escalated. After researching these support tickets escalate to vendor support as needed. - Complete change management requests and represent changes in accordance with change management policies and procedures. Involved in modifying and executing company p...