Customer Service Coordinator I - ALCC

Job description

Requisition ID: 66179 Title : Customer Service Coordinator I - ALCC Division : [[division]] Location: London, Ontario Salary Range: Salary Minimum: $40,000 Salary Maximum: $57,000 Arthrex Inc. is hiring a Customer Service Coordinator to deliver the Arthrex Experience on every interaction in accordance with company standards, policies and procedures. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. This individual will need to reside near London, Ontario, Canada. Essential Duties and Responsibilities: - To respond to Arthrex customer’s inquiries and process purchase orders via phone, email/fax efficiently, delivering the Arthrex Customer Experience every day. - Ability to make quick decisions and respond to customer inquiries in a professional manner. - Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality - Adherence to Quality and Compliance Guidelines. - Follow the Arthrex standardized order entry process to ensure 100% accuracy for all orders - Assist customers by determining order status and working to resolve shipping, invoice, or product related problems and que...