Services Lead - Supplier Operations and Assurance

Job description

Services Lead - Supplier Operations and Assurance, sits within our Services division. The role is instrumental in managing the performance of key supplier partners at Heathrow and ensuring standards, KPIs and SLA’s are met and that the service standards in the operation are met. Candidates need to be strong communicators, be able to effectively convey business requirements and push for adherence to standards and services. This is also a contract management role, candidates should be comfortable with leading on discussions and comfortable with data. A key aspect of this role is also to be the interface between our Service Partners and Procurement. Desirable: There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires...