Enterprise Technical Support Engineer

Job description

Job Description We are seeking an Enterprise Technical Support Engineer with strong Insurance industry expertise to join our team. This role is critical in providing exceptional technical support to our enterprise and insurance clientele, serving as a dedicated technical liaison. You will collaborate closely with teams across Solution Engineering, Sales, Product, and Engineering to deliver an outstanding, white-glove support experience for high-value customers. A key focus will be supporting custom-built solutions and ensuring that our Insurance vertical receives domain-aware guidance, insights, and technical troubleshooting. Key Relationships Internal Solutions, Engineering, Sales, Customer Success, Product, Engineering, & Technology (PET), Commercial Systems, and Marketing Qualifications: 5 Years experience in a Technical Support role for business-critical technical product. 2+ years working with or supporting Insurance customers or within the insurance industry. Experience with GIS/CAD platforms like Esri Suite, AutoDesk. Exposure to 3D imagery tools (ArcGIS Pro,Cesium, Unity, Unreal Engine). Strong API troubleshooting and custom integration experience. Bachelor’s degree in a fi...