Member relations

Job description

Soho Farmhouse Ibiza: Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The role...: - Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support. - Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience. - Support onboarding of new members, including welcome communications, tours, and orientation. - Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback. - Assist with the coordination of member events, reservations, private bookings, and special requests. - Work closely with front-of-house, events, and operations teams to ensure seamless service delivery. - Actively gather and log feedback from members, escalating suggestions or issues to relevant departments. - Champion the club’s values, brand tone, and member-first approach in ev...