Digital Business Expert for Lending

Job description

At ING we are looking for Digital Business Expert for Lending Your role and work environment: In the Consumer Lending Tribe , we are looking for a Digital business Expert who is passionate about designing simple, seamless, and meaningful digital experiences. If you love turning complexity into clarity and building journeys that truly improve people’s financial lives, this role is for you. The responsibility of this team is to provide the best solution for the implementation of a new loan onboarding customer journey, considering market behaviors and needs, regulations, costs reduction and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. Your key responsibilities: As a Digital Business expert, you will: - Be part of the delivery team, responsible for defining functional requirements, launch and maintain an attractive product & service value proposition on the market providing the highest customer satisfaction. - You are representing the “voice of the customer”, with focus on continuously improving customer journeys we are offering. - You lead to provide a...