Manager, Workforce Management

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview: The Manager, Workforce Management position is responsible for all the day-to-day operations within the call center to help ensure staffing needs and service metric goals are achieved. This includes establishing policies, procedures, strategies, and tactics for the Patient Service Center, and aligning with the clinics and regulatory compliance to ensure patient satisfaction. The Workforce Manager is responsible for hiring, training, developing, coaching, managing, and delivering performance evaluations to a team of Workforce Analysts. Accountable for...