Social Media Account Executive (Community Management)

Job description

If you believe social media is more than just posting — if it’s about building real relationships, shaping brand perception and creating meaningful, real-time engagement — keep reading. Hiebing is a strategy-led marketing and advertising agency built on curiosity, collaboration and the belief that the best ideas come from pushing each other further. With teams in Madison and Austin, we partner across disciplines to create work that moves people and drives real business impact. We’re looking for a Social Media Account Executive with a focus in community management — someone who thrives in a fast-paced environment, brings a sharp eye for detail and knows how to turn day-to-day engagement into meaningful brand moments. What You'll Do: Lead Community Management: - Monitor and manage social media channels for 2–3 clients (weekday cadence: every 30 minutes, 8:30 AM – 5:00 PM) - Respond to comments, messages and questions in a timely, brand-aligned voice - Triage customer issues and escalate when appropriate - Build positive, human interactions that strengthen brand loyalty - Identify and execute “surprise and delight” engagement opportunities Social Listening & Insights: - Support team d...