IT Support Lead

Job description

Responsibilities Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team, based in Silver Spring, MD. Responsibilities include: Endpoint Support: - Provide advanced support for Windows, Linux, and Mac desktops, laptops, and other endpoints, including hardware and software diagnosis, troubleshooting, and maintenance. - Perform imaging, installation, configuration, and patching of endpoints to ensure systems remain reliable and secure. A/V Support: - Set up and maintain Audio/Visual systems for on-site and remote collaboration, including video conferencing tools, projectors, digital displays, and microphones. - Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations. Network Touch Labor: - Perform basic network-related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices. - Collaborate with network engineers to investigate and resolve more complex networking issues. Leadership & Advisory: - Act as an onsite lead and escalation point for advanced technical issues. - Contribute to the development of documentation, kno...