Senior Business Analyst & BA Team Lead

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose: Lead the ongoing global development of Salesforce to strengthen customer relationship management across the organisation, managing a team of business analysts to drive delivery and continuous improvement. As part of the Marketing and Communications function, use customer insight and market analysis to support impactful engagement, enhance the brand and reputation, and build strong, lasting relationships with diverse audiences. Main Accountabilities: Consultancy, analysis and problem solving Apply advanced business analysis expertise to capture and document requirements, and to resolve complex issues supporting CRM delivery. Work closely with stakeholders to understand current processes, identify improvements, and shape roadmaps for change. Use a range of methods—such as process analysis, requirements mappin...