Senior Research Engineer

Job description

Overview As a Senior Research Engineer at Microsoft, you will help advance Microsoft’s mission to empower every person and every organization on the planet to achieve more by building intelligent, scalable cloud services that power Dynamics 365 Contact Center. This role sits at the intersection of AI, software engineering, and enterprise customer engagement. You will contribute to the design and delivery of AI-first capabilities that enable organizations to connect with, understand, and serve their customers across digital and voice channels. Mission and Impact: Dynamics 365 Contact Center is a core part of Microsoft’s customer experience platform, enabling enterprises to deliver intelligent, always-on, omnichannel customer support powered by AI and cloud scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities: Build AI-First Contact Center...