Hotel Shift Manager

Job description

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations. - Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. - Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. - Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard. - Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests. - Handles all guest inquiries and complaints in an efficient, courteous and tactful manner. - Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures. - Handles duties of the Front Desk operations as necessary. - R...