MSP Service Dispatcher

Job description

Benefits: - Opportunity for advancement - Paid time off - Training & development About Us: TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach, strong client relationships, and collaborative team culture. As we expand, we’re seeking a detail-oriented, customer-focused Service Dispatcher to join our dynamic team. Your Role: As our Service Dispatcher , you’ll be the central point of contact for our service operations. You’ll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery. Key Responsibilities: - Receive, triage, and assign service tickets via phone, email, and PSA system. - Prioritize tickets based on urgency, impact, and client SLAs. - Schedule and dispatch technicians for remote and onsite support. - Monitor ticket progress, ensuring timely follow-ups and resolutions. - Communicate with clients regarding ticket status, scheduli...