Client Service Lead - Weekend Night Shift

Job description

Essential Job Functions: - Responds to orders, general client inquiries, invoice questions and client complaints. - Records consistent problem areas - Resolves issues with orders, delivery dates or service. - Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. - Handles client responses that may require deviation from standard procedures - Provides leadership, coaching and training to a team of client service specialists - Other duties as assigned Other Skills & Abilities: - Client Service skills - Quality Focus - Problem Solving - Freight Forwarding Knowledge - Documentation Skills - Listening - Resolving Conflict - Ability to Multi-task Physical Requirements: - Job may require extended sitting or standing, use of standard office equipment. Education & Experience: - High School Diploma or GED - 3-5 years client service experience CERTIFICATIONS AND LICENSES: - Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE?: At Crane, we believe in providing our employees with excellent benefits at a Gre...