Patient Services Leader (Full-time)

Job description

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center to include occasional evening and weekend coverage when needed. The Patient Services Leader is directly responsible for the daily leadership of Health Center patient services staff while embracing the Core Values of Quality, Appreciation, Creativity and Sustainability in pursuing the HHHN Mission and Vision. The Patient Services Leader will be responsible for holding their team members accountable for the delivery of an exceptional patient experience as measured by patient satisfaction surveys and patient feedback following the team-based care model. The Patient Services Leader will: lead the patient services staff to achieve annual Health Center and Network performance goals related to quality, compliance, and financial outcomes; recruit, train and retain qualified staff to maintain high service standards and deliver quality patient care; and support the implementation of a sustainable team-based care model. The Patient Services Leader will work closely with the Practice Leader and Nurse Leader on day-to-day problem solving within the Health Center, co-management of health cent...