IT Trainer - 506616

Job description

The IT Trainer supports USSOCOM under the SITEC III Enterprise Operations & Maintenance (EOM) contract by delivering hands-on training to government personnel on enterprise IT systems, processes, and tools within the SOCOM/SITEC environment. This role ensures users are fully equipped to operate, manage, and support mission-critical IT services. Responsibilities: Training Delivery - Provide instructor-led, virtual, and hands-on training to government personnel on SOCOM IT systems and processes. Deliver core courses including: - Remedy (ticketing and workflow management) - IMO / 25B Training (desktop support, account management, system access) - TCO Training (mobility, phone provisioning, device management, and secure access tools) - Conduct both user-level and administrator-level training to support operational requirements. - Develop, update, and maintain training materials, SOPs, and user guides aligned with SOCOM policies and system updates. - Continuously improve training based on feedback, system changes, and mission needs. - Maintain and update the SharePoint IT Training portal - Provide training support for emerging technologies and tools (e.g., GitLab, CI/CD pipelines, VDI e...