Customer Care Manager Sydney - Carlile Swim

Job description

Customer Care Manager – Carlile Swim 📍 Sydney, NSW – Support Office Lane Cove West 🕒 Full Time 💻 Join Australia’s most respected swim school network Lead the Customer Care Experience Behind Great Swim Schools Carlile Swim is seeking an experienced and people-focused CustomerCare Manager to lead our Customer Care team based in our Sydney. In this role, you will oversee the day-to-day operations of a centralised Customer Care team, supporting families across our business through phone, email and online enquiries. You’ll play a key role in ensuring every interaction is delivered with care, clarity and efficiency, while building a high-performing and supportive team. About Carlile Swim: Carlile Swim has been a world leader in aquatic education for almost 80 years. Founded by swimming pioneers Forbes and Ursula Carlile, the organisation has shaped generations of swimmers through industry-leading programs, innovation, and a deep commitment to safety and care. Carlile Swim pioneered Australia’s first commercial swim school, built the first indoor teaching pool for toddlers, and led the way in teaching babies to swim. With the recent rebranding of Brisbane-based Aquatic Achievers and the i...