General Manager (Miss J's Cafe)

Job description

Job Summary: Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture. Key Responsibilities: Operations Management - Oversee daily café operations including opening/closing procedures, scheduling, and inventory. - Ensure smooth kitchen and front-of-house coordination. - Monitor food safety, cleanliness, and overall ambiance. - Manage vendor relationships and coordinate supply orders. Team Leadership: - Hire, train, and mentor staff including baristas, servers, and cooks. - Foster a positive, team-oriented work environment. - Conduct regular performance evaluations and manage staffing levels. Customer Service: - Maintain high levels of customer satisfaction by handling complaints and feedback professionally. - Ensure staff consistently deliver friendly and attentive service. - Develop and prom...