Service Deliver Manager (Fixed-Term)

Job description

Service Deliver Manager (Fixed-Term) Department: Cyber Services and Capabilities: Employment Type: Fixed Term Contract: Location: AUS Sydney Clarence Street: Reporting To: Cristiano Scharlack: Description: Position Title: Service Delivery Manager: Location: Sydney (Remot) Type: Full-time Contractor (6-12 months) Role Purpose: We are looking for a high-impact Service Delivery Manager (SDM) to join our Managed Services practice as a full-time contractor. You will be the strategic bridge between our technical Security Operations Centre (SOC) and our Asia Pacific clients. Your mission is to ensure excellence in service delivery, maintain rigorous security standards, and act as a trusted advisor to our clients’ cybersecurity staff and IT leadership. As an SDM, you aren’t just managing a contract; you are managing a partnership. You will oversee the entire lifecycle of the client relationship from onboarding and governance to incident escalation and service improvement. Summary: · Client Advocacy: Act as the primary point of contact for a dedicated portfolio of clients, ensuring their security requirements are met and exceeded. · Service Governance: Lead Monthly and Quarterly Business Re...