Floor Manager - Hermès İstanbul

Job description

Key Responsibilities 1. Managing the Team - Leading by example, give priority to the shop floor and ensure a warm atmosphere in which to welcome our customers. - Provide direction, feedback and support to the team, allowing them to provide service standards of the highest quality. - Undertake and monitor the progress of new staff members in the store ensuring that they receive a proper induction to the business. Likewise, any temporary staff should be supported when in store, so that they can provide the service levels in which our customers deserve. - Ensure that the team is properly trained (particularly on in-store procedures, product knowledge, product handling and presentation techniques). - Working together with the Store Manager insist that appropriate cover is always available on the shop floor (including holiday and peak trade periods) 2. Customer Relations Management - To support the business in developing new client relations. - Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicates - Support the team in delivering exceptional service to all our clients - Provide...