Assistance Coordinators - Expat Team

Job description

Viking Travel Care is looking for dedicated Assistance Coordinators for our Expat Team Viking Travel Care is expanding and we are now looking for motivated Assistance Coordinators to join our Expat Team , supporting international customers across the world. Our Expat Team handles insurance cases for customers who are living and working abroad (expats). These clients often require more continuous and complex support than traditional travel insurance cases, including medical follow-ups, coordination with healthcare providers, and ongoing case management. We are looking for candidates with experience from travel assistance, insurance, healthcare, or customer service, who are motivated to work in an international and dynamic environment. About the Role: As an Assistance Coordinator in the Expat Team , you will often be the first point of contact for customers who need help while living abroad. Your responsibilities will include: Handling incoming calls and emails from insured expat customers Assessing cases and providing guidance based on insurance coverage Coordinating medical assistance, including referrals to doctors, clinics, or hospitals Managing ongoing cases that may require fol...