Client Services Specialist
McCalla Raymer Leibert Pierce, LLC · Orlando, Florida, US
Description JOB SUMMARY Act as a liaison between clients, Litigation Operations, and Attorneys. Monitor and complete client-site messages and tasks. Manage l...
Job description
Description JOB SUMMARY: Act as a liaison between clients, Litigation Operations, and Attorneys. Monitor and complete client-site messages and tasks. Manage loan-related processes in client systems to meet required standards and timelines. RESPONSIBILITIES: · Use reports and system workflows to identify and escalate issues. · Update cases timely in internal and client systems throughout foreclosure and litigation stages. · Manage document processes, including monitoring, re-projecting, and completion. · Communicate with clients, staff, and internal departments; respond to inquiries and system messages professionally. · Upload/download documents, maintain accurate notes, and complete all required client system tasks. · Monitor loan portfolios, scorecards, and monthly reporting; attend client performance calls. · Keep managers and team leads informed of issues or concerns. KNOWLEDGE, SKILLS AND ABILITIES: · High degree of attention to detail. · Superb verbal and written communication skills. · Self starter with the ability to function with minimal supervision. · Ability to analyze files for completeness. · Ability to multitask and prioritize tasks with competing priorities. · Ability...