Collections Associate

Job description

Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Collections Associate that will make effective and productive calls to collect on delinquent accounts and supports the overall goals of the Collections Department. MAJOR DUTIES/ACCOUNTABILITIES: - Initiates outbound calls and receives inbound calls related to late-stage delinquent cardholder accounts. - Adheres to call monitoring guidelines as they pertain to FDCPA and TIB compliance guidelines. - Communicates with banks, debt counselors, and other parties, as required, on delinquent cardholder accounts. - Clearly an...