Accounting Clerk/Quality Assurance

Job description

Company Name ARS-Rescue Rooter Overview: 💲 Pay Range: $22.00-$25.00 hour 🕒 Schedule: Monday-Friday/8:00 am-5:00 pm American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 50 years. We’re seeking a Accounting Clerk/Quality Assurance to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board. Why You’ll Love Working Here: Insurance access after just 31 days of employment Medical insurance options starting at $5/week Dental & vision insurance: Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid Time Off & Holiday Pay Company-paid life insurance: Learn more at www.myarsrewards.com: Responsibilities: Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers Investigate service quality issues including pricing, damages, and technician performance Document and track all customer complaints and QA trends in a timely and detailed manner Coordinate resolutions by working closely...