All-round Pension Administration Employee - 2026-APG-418

Job description

All-round Pension Administration Employee Location: Heerlen, Netherlands: Working Hours: 32–38 hours per week About the Role: We are seeking an All-round Pension Administration Employee to join a dynamic pension administration team supporting participants through various pension-related processes. The organisation is evolving into a more service-oriented environment with a strong customer-focused approach, especially in preparation for the implementation of the new pension system. The team consists of professionals working across three key focus areas: Pension payment checks and corrections Retirement applications and pension calculations: Support for retired participants, including payment and account-related queries Successful candidates may support any of these focus areas depending on business needs. Key Responsibilities: Handle customer inquiries, requests, and complaints accurately and efficiently Provide excellent customer service to pension participants Analyse data and complex pension-related matters and ensure appropriate follow-up actions Collaborate actively with team members and provide guidance where needed Support onboarding and on-the-job training of colleagues Moni...