Senior Customer Service Representative

Job description

What you’ll need to succeed as a Senior Customer Representative at XPO Minimum qualifications: - 2 years of experience in customer service - Experience with Microsoft Office products such as Word, Excel and Outlook Preferred qualifications: About the Senior Customer Representative job - 1 year of transportation industry experience - Available to work a variety of shifts, Monday through Friday between 6 am-6 pm - Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care - Pleasant and professional communication skills and phone etiquette - Able to identify and implement continuous improvement opportunities - Capable of taking on the challenges of providing excellent customer care - Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) - Familiarity with CRM technology, such as Salesforce Pay, benefits and more: - Competitive compensation package - Full health insurance benefits available on day one - Life and disability insurance - Earn up to 13 days of PTO over your first year - 9 paid company holidays - 401(k) option with company match - Education assistance What you’ll do on a typical day: - S...