Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)

Job description

The Assistant Hotel Manager is responsible for managing day-to-day operations of the Front Services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valet., while ensuring all team members provide excellent service is provided to guests in a prompt, friendly and courteous manner. - Ensures consistent, high-quality service standards are maintained in the Front Desk and Front Services areas. - Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses. - Must be able to understand and manage within the departmental budgetary guidelines. - Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline. - Provides positive feedback to employees, as well as, corrective feedback to negative actions. Handles special projects and other job duties as assigned. - Meets the attendance guidelines of the job and adheres to departmental and company policies. - Demonstrates Caesars' Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat...